Policies: Change, Cancel or Refund

Once your order has been submitted, we will immediately begin work. Remember, all orders are bespoke and unique to you. So, if you need to cancel, please contact us within 10 minutes of ordering at info@3dportraitsireland.ie.  

Cancellation is free within 10 Minutes of receiving the order.

All cancelled or changed orders (after 10 minutes from ordering) will incur a 20% restocking fee.

What is your return policy?

We want you to LOVE your crystal and we'll do what it takes to ensure you are satisfied. If for any reason you are not happy with the outcome, please let us know the reason and we will make it right. We want to be fair to all our customers on how we handle customer service scenarios when they arise.

If there is a manufacturer defect on arrival i.e. damaged crystal or objective flaw:
Send us the photo of the defect and the packaging within 48 hours of receiving your crystal to info@3dportraitsireland.ie. We will confirm the issue and remake your crystal. You will be required to ship the original crystal back to us to get a replacement.

If you want to cancel your order and your cancellation request comes within the first 10 minutes of placing your order, you will get a full 100% refund. If you cancel after 10 minutes, it means our artist has been assigned the project and as such you will receive a refund less €20. If the crystal has been produced but hasnt shipped out yet and you cancel, you will receive a 50% refund. If you want to change your photo, the cost to re-assign your project with a new image is €20 provided your crystal has not been laser etched yet. Due to the custom nature of our product, once your item has been shipped it is not refundable.

Being a custom product please understand we incur costs as soon as we start working on your project and therefore are firm on the above cancellation / photo change / refund policy.